Complaints
procedure.

Call us

Speaking to us should be the quickest and simplest way to resolve your complaint. Call 0330 401 0001.

We will try to resolve your complaint during the call. Sometimes, for a more complex complaint, we will need to investigate further and will always keep you updated on the progress.

If you are not happy with the person you are dealing with you can ask to speak to a more senior member of staff.

Email us

Simply complete our complaints form below and we will contact you within five working days.

We will contact you to let you know that we have received your complaint. Once we have investigated your complaint, we will write to you with a solution typically within five working days of receipt. If it is a more complex complaint and we cannot achieve a solution within five working days we will keep you up-to-date with progress made.

Write to us

Please include your contact details and what we need to do to resolve your complaint.

Alternative Dispute Resolution

Hyper Logical complies with requirements in applicable local laws for certain smaller customers to access Alternative Dispute Resolution (ADR) schemes. If you wish to engage in such ADR schemes please contact Hyper Logical at hello@hyperlogical.com and we will let you know the contact details for the relevant scheme in your country.

Subject Access Request

If you wish to request a SAR (Subject Access Request) form please email us or write to us at Hyper Logical, Hyper Network Group Limited, Building 2, Guildford Business Park, Guildford, Surrey, GU2 8XG, United Kingdom.

There will be a £10 administration fee (postal order or cheque made payable to Hyper Logical Ltd).